When participant retention dropped to 13% in a longitudinal health study with Black LGBTQ+ communities, I redesigned the operational infrastructure from the ground up. A case study in systems design, operational UX, and human-centered problem solving that improved retention to 32% while revealing critical insights about community health during the pandemic.

How does legacy public media adapt to livestreaming platforms? This mixed-methods study evaluated NOVA/GBH's experiment in community-centered STEM streaming on Twitch and YouTube, uncovering insights about reaching diverse audiences and building inclusive online learning communities.