When participant retention dropped to 13% in a longitudinal health study with Black LGBTQ+ communities, I redesigned the operational infrastructure from the ground up. A case study in systems design, operational UX, and human-centered problem solving that improved retention to 32% while revealing critical insights about community health during the pandemic.

Translating complex behavioral health data into accessible tools for Virginia's community service organizations. A case study in UX writing, plain language health communication, and designing for diverse interest-holders—from epidemiologists to community advocates.